Automation for
trades and contracting.

Trades and contracting

A trades business has two failure points and both of them are silent. The first is the enquiry that arrives while every van is on site, so the phone rings out and the customer rings the next name on the list. The second is the quote that was sent, priced correctly, and then forgotten by everyone including the customer.

Neither is a skills problem. Both are what happens when the office function is one person doing three jobs at once, and both can be fixed without changing how the work itself gets done.

Count the quotes that went quiet last month → book a free audit

Where the money leaks

• Calls that ring out while the whole team is on the tools
• After-hours enquiries answered the next morning, by which time they are somebody else's
• Quotes sent once and never mentioned again
• Site visits burned on jobs that a single question would have disqualified
• Detail collected on the phone and then re-asked at the door
• Invoices raised days after the job, and paid days after that

Speed on the phone

A missed call triggers a text back inside a minute that reads like the office wrote it, asks the two or three things that decide whether the job is worth a visit, and offers a time. Routine enquiries are handled end to end. Anything unusual is escalated with the answers already collected, so the callback starts from a position rather than a blank page.

This is the fastest thing in this list to prove. Count the enquiries that currently get a real response inside an hour, build the responder, and count again a month later. Nothing about that argument requires trusting us.

The quote that was already sold

Most trades follow up a quote once, or not at all, because following up feels like chasing. A cadence removes the judgement call: the customer hears again at sensible intervals, in the owner's own voice, and the sequence stops dead the moment they reply. The jobs this recovers were already won on price and lost to silence.

Nothing with a number in it sends without approval. The margin formula is the business, and a machine that invents a price is a liability rather than a saving.

The office job nobody has time for

Job records fill themselves from a short voice note after the call, so the detail the owner already collected is not asked again at the door. Invoices raise on completion and request payment the same day. Purchase orders go to suppliers without a round of phone calls. Timesheets arrive and get approved without paper.

Underneath all of it sits the compliance layer that stops work when it lapses: registration, refrigerant tickets, insurance currency, safety documentation issued and signed per job, warranty registered on every completed install.

Where we would start

Speed to lead, almost always, because it is measurable within a week and the owner feels the result rather than reading about it. Quote follow-up is usually second, since it needs no judgement at all and recovers revenue that has already been earned once.

Compliance tracking comes third. It is not worth less, it is just insurance rather than income, and a first build should show a return sooner than that.

Common questions

We are two vans and an office. Too small?

No. Two vans with someone answering enquiries is exactly the size where a responder changes the week. If you are a single operator, the missed call responder on its own is usually the whole answer.

Will a customer get an automated price?

No. Acknowledgements, qualification questions and booking offers go out automatically. Anything with a number in it is drafted and waits for you.

Do we have to change job management software?

No. We build around what you already run. If the platform is closed, the data layer stays separate so you are not stranded if you change it later.